We're shipping to 36 countries including 22 EU countries*, 6 Asian countries**, Australia, New Zealand, Canada, Iceland, Norway, Switzerland, the UK and the US. Delivery times may vary for remote US regions (Alaska & Hawaii)

*EU countries included: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

**Asian countries included: Hong Kong, Japan, Malaysia, Philippines, Singapore, South Korea.

𑣲 EU: 6 - 15 business days
𑣲 UK: 4 - 12 business days
𑣲 US: 3 - 9 business days
𑣲 CA: 4 - 15 business days
𑣲 AU: 4 - 15 business days
𑣲 Asia: 3 - 9 business days

Estimated processing time: 1 - 3 business days

Due to the pandemic, lack of stock, customs inspection, extreme weather, holiday seasons, etc., there may be a delivery delay.

Yes! We offer FREE shipping on all of our products!

Courier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and typically arrives the following day. 
Based on the courier used to ship, we recommend contacting your local USPS post office or the UPS Customer Center. Local courier offices will be able to provide quicker, more up to date service. If they have no information, if you filed a claim, or you have any other questions, please contact us. We are happy to assist with requests from the courier in their efforts to locate your package. 

Your order may arrive in multiple packages because we work with different trusted suppliers. This allows us to offer a wider range of carefully selected products for your pets.